Activate Office - Microsoft Support (2024)

Install Microsoft 365 or Office

Install Microsoft 365 or Office

  • Microsoft 365, Office 2021
  • Office 2019, 2016, 2013
  • Office 2010

Redeem a product key

  • Redeem or activate

Product keys

  • Enter your product key
  • Product key FAQ
  • Change your product key
  • Product key for Office 2010

Activate Office or Microsoft 365

  • Activate Office or Microsoft 365
  • Deactivate an installation of Office or Microsoft 365
  • Unlicensed Product error
  • Activate Office or Microsoft 365 for Mac
  • Activate Office 2010

Language, 32/64-bit, and other options

  • Language pack for Office or Microsoft 365
  • 64-bit or 32-bit version of Office or Microsoft 365
  • Offline installer

Install other apps

Set up mobile devices

  • Set up apps and email on mobile

Office or Microsoft 365 updates

  • Update Office or Microsoft 365 on PC
  • Update Office or Microsoft 365 for Mac
  • Upgrade macOS

Upgrade to the latest version

  • How do I upgrade my version?
  • End of support for Office 2013
  • End of support for Office 2010
  • End of support for Office 2016 for Mac
  • End of support for Office 2019 for Mac
  • What Windows end of support means for Office and Microsoft 365

Troubleshoot and uninstall

  • Troubleshoot installing Office or Microsoft 365
  • Find Office or Microsoft 365 applications
  • Office or Microsoft 365 is taking long to install
  • Uninstall Office or Microsoft 365 from a PC
  • Uninstall Office or Microsoft 365 for Mac

Excel for Microsoft 365 Word for Microsoft 365 Outlook for Microsoft 365 PowerPoint for Microsoft 365 Access for Microsoft 365 OneNote for Microsoft 365 Publisher for Microsoft 365 Visio Plan 2 Excel 2021 Word 2021 Outlook 2021 PowerPoint 2021 Access 2021 Project Standard 2021 Publisher 2021 Visio Professional 2021 Visio Standard 2021 Office 2021 OneNote 2021 Excel 2019 Word 2019 Outlook 2019 PowerPoint 2019 Access 2019 Project Standard 2019 Publisher 2019 Visio Professional 2019 Visio Standard 2019 Office 2019 Excel 2016 Word 2016 Outlook 2016 PowerPoint 2016 Access 2016 OneNote 2016 Publisher 2016 Office 2016 Microsoft 365 for home Office for business Microsoft 365 admin Project for Office 365 More...Less

Guided support in your browser can provide digital solutions for Office problems

Try guided support

Select your version of Microsoft 365 below to learn how to activate Microsoft 365.

  • Activate Microsoft 365 or a non-subscription version of Office

  • Activate Office that's pre-installed on a new Windows device

  • Activate an Office purchase or offer that's included on a new Windows device

  • Activate Office from Microsoft Workplace Discount Program

  • Activate a brand new Office product key

  • Troubleshoot activation errors

Activate Microsoft 365or a non-subscription version of Office

Activate Office - Microsoft Support (1)

When you start an Microsoft 365 app that's not activated, you'll be prompted to sign in to Microsoft 365. Be sure to sign in using the Microsoftaccount, or work or school account, that you used to buy or subscribe to Microsoft 365.

Note:If Microsoft 365 came pre-installed on your new device, see Activate Office that's pre-installed on a new Windows device.

Activate Office - Microsoft Support (2)

If the Activation wizard appears, Microsoft 365 needs your help to activate. Follow the prompts in the wizard to activate Microsoft 365.

Get help with activating Office using the Activation wizard

Activate Microsoft 365 that's pre-installed on a new Windowsdevice

Activate Office - Microsoft Support (3)

If this screen appears, Microsoft 365 is installed as aMicrosoft 365 Family trial

You'll see this screen if you sign in to Microsoft 365 that was pre-installed on a new device but don't have an Microsoft 365 product associated with your account.

To use Microsoft 365 on your new device, you can activate Microsoft 365 as a 1-month trial of Microsoft 365 Family. You can also buy Microsoft 365, add Microsoft 365 to an existing Microsoft 365 subscription, or enter a product key from a new product key card. If you have an older copy of Microsoft 365, you can install that instead.

You can also try our guided supportin your browser to help with Microsoft 365 activationissues.

I thought this device included Microsoft 365

Activate an Microsoft 365 purchase or offer that's included on a new Windowsdevice

Activate Office - Microsoft Support (4)

I get the error "The products we found in your account can't be used to activate <app>"

If this screen appears, Microsoft 365 is installed as a one-year subscription or one-time purchase

A digital product key is transmitted to your PC, so you won't need or receive a printed product key. You activate Microsoft 365 by signing in with a Microsoftaccount. If we detect your Microsoft account, we'll show it on this screen. After you signin, your product is added to your Microsoftaccount, so that you can reinstall it later, or manage your new subscription, without a product key.

You can also try our guided supportin your browser to help with Microsoft 365 activationissues.

Activate Office from Microsoft Workplace Discount Program

Activate Office - Microsoft Support (5)

If you bought Office Professional Plus, Visio Professional, or Project Professional through your employer's Microsoft Workplace Discount Program(formerly known as Microsoft Home Use Program)benefit, select I don't want to sign in or create an account (at the bottom of the screen) and enter your product key.

Get your Microsoft Workplace Discount Program product key

Activate a brand new or Microsoft 365 product key

Activate Office - Microsoft Support (6)

If you bought a new Microsoft 365product key card, or you received a product key when you bought Microsoft 365through an online store, go to Office.com/setup or Microsoft365.com/setup and follow the on-screen prompts. This is a one-time process that adds your new product to your Microsoftaccount. After you redeem your key, you can install Office.

Get help with Office.com/setup

Troubleshoot activation errors

If Microsoft 365 can't activate, it eventually becomes unlicensed and all editing features of Microsoft 365 are disabled. Microsoft can become unlicensed for a number of reasons. For example, if your Microsoft 365 subscription expires, you must renew your subscription to restore all features of Microsoft 365.

If Microsoft 365 was pre-installed on your new PC, you must start an Microsoft 365 Family trial or buy Microsoft 365to continue using Microsoft 365.

Note:If you're running Microsoft 365on Windows 7 (which is no longer supported, see Windows 7 end of support and Office), you need to make sure that TLS 1.2 is enabled by default. SeeUpdate to enable TLS 1.1 and TLS 1.2 as default secure protocols in WinHTTP in Windows.

See also

A subscription notice appears when I open a Microsoft 365 application

You get the Office error "The products we found in your account can't be used to activate <app>"

Troubleshoot activation errors in Office

Need more help?

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Microsoft 365 subscription benefits

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Microsoft 365 training

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Accessibility center

Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge.

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Ask the Microsoft Community

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Find solutions to common problems or get help from a support agent.

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Online support

Activate Office - Microsoft Support (2024)

References

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