Are you someone who's curious about home security and automation? Maybe you've heard about Vivint and its innovative solutions but aren't quite sure where to start. Well, you're in luck! Welcome to, your gateway to a world of smart home possibilities. In this comprehensive guide, we'll explore everything you need to know about, from its features and functionalities to how it can revolutionize your home living experience.

What is

Let's start with the basics. is the online hub for all things Vivint. It's your one-stop destination for accessing resources, troubleshooting guides, FAQs, and expert assistance related to your Vivint products and services. Whether you're a new customer setting up your system or a long-time user looking for tips and tricks, has got you covered.

Navigating A User-Friendly Experience

Upon landing on, you'll immediately notice its intuitive design and user-friendly interface. The site is organized into various sections, making it easy to find what you're looking for. From product manuals and installation guides to video tutorials and community forums, everything is neatly categorized for effortless navigation.

Empowering Users with Knowledge: The Knowledge Base

One of the standout features of is its extensive knowledge base. Here, you'll find a treasure trove of articles, how-to guides, and troubleshooting tips designed to empower users and enhance their experience with Vivint products. Whether you're grappling with a technical issue or simply want to explore new ways to optimize your system, the knowledge base is your go-to resource.

Getting Personalized Support: Live Chat and Customer Service

Sometimes, you need a bit more personalized assistance. That's where Vivint's live chat and customer service come into play. With just a few clicks, you can connect with a knowledgeable representative who can address your concerns and provide tailored solutions. Whether you're seeking advice on system upgrades or need help troubleshooting a specific issue, the support team is here to help.

Staying Connected: The Vivint Community

At, you're not just a customer – you're part of a vibrant community. Joining the Vivint Community allows you to connect with other users, share experiences, and learn from each other's insights. Whether you're seeking inspiration for home automation projects or want to swap security tips, the community forum is the place to be.

Optimizing Your Vivint Experience: Tips and Tricks

Beyond troubleshooting guides and technical support, also offers a wealth of tips and tricks to help you make the most of your Vivint system. From energy-saving strategies to home automation hacks, these resources empower users to unlock the full potential of their smart home ecosystem.

Conclusion: Embracing the Future with

In conclusion, is more than just a support website – it's a gateway to a smarter, safer, and more connected home. Whether you're a tech enthusiast or a novice user, offers the resources and assistance you need to navigate the world of home security and automation with confidence. So why wait? Dive in today and experience the future of home living with Vivint.


1. How do I access To access, simply visit the website using any internet-enabled device, such as a computer, smartphone, or tablet. From there, you can explore the various resources and support options available.

2. Can I get help with installation and setup through Yes, offers comprehensive installation guides, setup tutorials, and troubleshooting tips to help you get started with your Vivint products and services.

3. Is available 24/7? While is accessible 24/7 for browsing resources and articles, live chat and customer service availability may vary based on your location and the time of day. Be sure to check the website for the latest support hours.

4. Are there any fees for accessing No, is available to all Vivint customers free of charge. Whether you're seeking technical assistance or simply looking for tips and tricks, the resources on are accessible at no additional cost.

5. Can I contribute to the Vivint Community on Absolutely! The Vivint Community welcomes contributions from users of all experience levels. Whether you have a question, a suggestion, or a success story to share, your voice is valued in the community forum. (2024)


What is the lawsuit against Vivint? ›

Home security company Vivint agreed to a $9.75 million class action lawsuit settlement to resolve claims that it violated the Fair Credit Reporting Act (FCRA) by accessing consumer credit information and using that data to create false accounts.

How do I speak to a representative at Vivint? ›

A Vivint Smart Home Pro will contact you within 24 hours. Or skip the form and call now: 844.481. 8630.

Why was Vivint fined $20 million? ›

Vivint Smart Homes Inc. has agreed to a $20 million settlement with the Federal Trade Commission (FTC) over allegations of misusing credit reports to help unqualified customers secure financing for its smart home security products and services.

Why is my Vivint app not working? ›

If the account center is working but the app still isn't, check the signal on your mobile device. Mobile commands work best if you are connected to WiFi. If your connection is good, but it isn't working, delete and reinstall your app.

Is Vivint in trouble? ›

Vivint was hit with a separate $189.7 million verdict in North Carolina federal court in February over allegations that it tricked customers of rival CPI Security into switching providers by having sales representatives claim that Vivint had acquired CPI.

Is Vivint trustworthy? ›

Finally, while Vivint works great as a smart home integration system, it's also first and foremost (at least for most customers) a security system. Again, as with its integration, Vivint is strong here: it offers 24/7 professional monitoring for $30 per month (a comparable price to most competitors).

How do I talk to an actual representative? ›

If you know who your representative is but you are unable to contact them using their contact form, the Clerk of the House maintains addresses and phone numbers of all House members and Committees, or you may call (202) 224-3121 for the U.S. House switchboard operator.

How do I talk to a service representative? ›

In a very clear and concise way, explain the problem or your issue to the agent. Talk slowly and clearly. Don't make assumptions about what they know or don't know. Include specific examples about your issue.

How to get out of a Vivint contract? ›

To cancel your contract, you will need to give Vivint customer service a call at +1-800-216-5232, ext. 5020. They will walk you through the process. Other sites say that you can email or live-chat with Vivint to cancel your security system contract, but that isn't what Vivint recommends.

Which company owns Vivint? ›

Who finances Vivint equipment? ›

Vivint offers equipment financing through the Vivint Flex Pay plan by three financing partners: Citizens One®, Citizens Pay®, and Fortiva Retail Credit.

Who is the old owner of Vivint? ›

Todd Richard Pedersen (born November 23, 1968) is an American entrepreneur and the founder of Vivint, Inc., a home automation, security and energy company. Vivint, Inc. was acquired in late 2012 by the Blackstone Group.

Do I own my Vivint equipment? ›

Do I own Vivint equipment once it's paid off? Yes, this equipment is yours once you pay for it in full.

Can Vivint see my cameras? ›

Your camera feed is private and not monitored or accessible by Vivint. To learn how to access this video feed, follow these steps: From the home screen of the Vivint Smart Home app, tap the Cameras icon from the middle of the bottom navigation bar. To view a live feed, tap the thumbnail of the desired camera.

Can you still use Vivint equipment without monitoring? ›

If you choose the 60-month option, you'll be on contract for 60 months. Once you've paid off the equipment, it's yours to keep and you can opt to continue or stop your monitoring service. Just keep in mind that the Vivint system doesn't work without monitoring.

What happened in the Vivint scandal? ›

What was the settlement about? The FTC alleged that Vivint helped unqualified customers get financing for home security products by misusing other people's credit reports. As a result, people who had never interacted with the company found Vivint accounts on their credit reports.

How many Vivint lawsuit cases are there? ›

Vivint Smart Home and Vivint Solar have paid fines or settlements in more than 20 cases since 2009. (Francisco Kjolseth | The Salt Lake Tribune) Vivint Smart Home security signs in Salt Lake City neighborhoods on Wednesday, Sept. 6, 2023.

How do I get out of a contract with Vivint? ›

To cancel your contract, you will need to give Vivint customer service a call at +1-800-216-5232, ext. 5020. They will walk you through the process. Other sites say that you can email or live-chat with Vivint to cancel your security system contract, but that isn't what Vivint recommends.

Is there a class action lawsuit against Vivint Solar? ›

A judge recently ruled in favor of a group of California residents who were affected by a residential power purchase agreement with Vivint Solar. One person named Gerrie Dekker filed a lawsuit claiming that the contract was unfair and included illegal fees.


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